Sales Training

Understanding the commitment to the customer and utilizing the most current methods to sell and service them is mission critical in today's business environment. Face-to-face calls today go hand-in-hand with all of the methods of communication; telephone, email, web sites, inside sales, customer service, operations personnel, and electronics imaging and communications.

In today's emerging sales tools some things will always remain the same; having a strategic plan in place to learn, understand, bring value to, and maintain the client.

Icebox Solutions has the experience to help you evaluate your current programs, implement the required new elements to point your program in the correct direction, and support you through the change elements required to position a new sales language and culture.

Training, Procedure, & Policy Manuals

Icebox Solutions offers over 20 years experience writing training manuals and developing support tools for Operational Programs, Business Process, Product/Asset Lifecycle Management, Price and Product Catalogs, and Systems Training and Support.

Types of training, manuals, policy, HR, and business rules support

  • System Applications Training and User Manuals
  • System Test Scripts
  • Policy and Procedure Manuals
  • Employee Position Descriptions
  • Employment Ads
  • Service Manuals
  • Shop Manuals
  • Process Maps and Organizational Charts